Use cases / Customer support
Clear the queue with your voice
Good support replies are long and specific. Say them instead of typing them, in whichever help desk you use.
Workflows
Examples of what you'd say and what ends up in the text field.
Ticket replies
Talk through the fix, then read it over before sending.
“Thanks for the details. It looks like the export is timing out because the file is over the limit. If you split it by month it should go through”
Thanks for the details. It looks like the export is timing out because the file is over the limit. If you split it by month, it should go through.
Internal notes
Context for the next person who picks up the ticket.
“Customer already tried clearing cache and reinstalling, issue only happens on the Windows app”
Customer already tried clearing cache and reinstalling. Issue only happens on the Windows app.
Escalations
A complete write-up for engineering in one go.
“Three customers reported the same sync error since this morning, all on version two point three”
Three customers reported the same sync error since this morning, all on version 2.3.
Replies in other languages
Vurb detects the language you speak; it doesn't translate.
“Gracias por escribirnos. Ya hemos reenviado su factura al correo correcto.”
Gracias por escribirnos. Ya hemos reenviado su factura al correo correcto.
Useful features
Custom vocabulary
Product names, feature names and error codes spelled consistently.
90+ languages
Detected automatically. Answer in the language you're speaking.
Esc to cancel
Started talking into the wrong field? Press Esc and nothing is typed.
Try it on your own computer
Free to start. macOS, Windows and Linux.